PURCHASE POLICY

ArtReveo Refund Policy

Effective September 17, 2026

ArtReveo provides immediate access to digital artwork after a successful paid reveal. Because the digital content is delivered immediately, reveal purchases are generally final and non-refundable.

1. Paid Artwork Reveals

All artwork reveal purchases are final and non-refundable, except where a refund is required by applicable law, payment-network rules, or where ArtReveo determines that a qualifying technical failure prevented the purchased reveal from being delivered.

Once payment succeeds and the artwork is made available, the digital reveal is considered delivered.

2. Changing Your Mind

A refund will not ordinarily be provided because a customer changes their mind after purchasing a reveal.

A customer is also not ordinarily entitled to a refund because they dislike the revealed artwork, believe the artwork was different from what they expected, or decide that the reveal was not worth the purchase price.

3. Technical Failures

If a successful payment is completed but a technical failure prevents the purchased artwork from being delivered or accessed as intended, contact ArtReveo.

ArtReveo may review the payment record, reveal status, system logs, and other relevant information to determine whether a qualifying technical failure occurred.

4. Duplicate or Incorrect Charges

If you believe you were charged more than once for the same transaction, charged an incorrect amount, or charged without authorization, contact ArtReveo as soon as possible.

ArtReveo may review transaction records and work with Stripe or other payment providers to investigate the issue.

5. Artist Support and Tips

Optional financial support or tips sent to an artist are voluntary transactions and are generally non-refundable once successfully processed, except where required by law or applicable payment-network rules.

6. Artwork Sales

Artwork sales arranged between an artist and customer through a Purchase Inquiry are separate transactions between those parties.

ArtReveo does not process those artwork-sale payments and does not determine the refund or return terms for those independent transactions.

Artists and purchasers are responsible for agreeing on payment, shipping, condition, returns, refunds, and other sale terms directly with one another.

7. Chargebacks and Payment Disputes

Customers should not initiate fraudulent or abusive chargebacks.

If you believe there is a genuine payment error, unauthorized transaction, duplicate charge, or technical delivery problem, please contact ArtReveo so the issue can be reviewed.

8. Legal Rights

Nothing in this Refund Policy removes or limits any consumer right or remedy that cannot legally be waived under applicable law.

9. Contact

Questions or payment concerns may be submitted through the ArtReveo Contact Us form.

Payment problem?

Contact ArtReveo and include enough information for us to locate the transaction.

CONTACT ARTREVEO →